Shipping cost
Shipping with is free on every order, with no minimum spend. The price you see at checkout is the price you pay us for the products and their delivery.
Dispatch and delivery times
Orders are packed and handed to within hours on business days (Monday to Friday, excluding public holidays) once they are confirmed. Delivery then takes up to days to most destinations, usually 3 to 5.
Delivery times are estimates provided by the carrier. Customs checks, remote areas and peak periods can add a few days. If your parcel is late, contact us and we will chase it with the carrier.
Where we ship
We currently ship to the countries you can select at checkout, including the United States, Canada, the United Kingdom, the countries of the European Union, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, the United Arab Emirates and others. If your country is not listed, we cannot deliver there yet.
We do not deliver to P.O. boxes or parcel lockers that do not accept parcels.
Tracking
As soon as your parcel leaves our warehouse you receive an email with your tracking number. You can also check the status of your order at any time on Track your order using your order number and email address.
Import duties and taxes
Orders ship from . Deliveries to countries outside that area may be subject to import duties, local taxes and customs fees charged by the destination country. These charges are not included in our prices and are collected by or the customs authority before delivery. Please check your country's rules before ordering.
If you refuse to pay these charges and the parcel is returned to us, we refund the price of the products once the parcel is back, minus any return charges the carrier bills us.
At delivery
- A signature may be required for high-value orders. If nobody is home, the carrier leaves a notice and tries again or holds the parcel at a nearby service point.
- Please check the outer packaging when it arrives. If it is visibly damaged, note it with the courier or photograph it, and contact us within 7 days so we can open a claim. This does not affect your legal rights.
- If a parcel is lost in transit, we send a replacement or a full refund once the carrier confirms the loss.
Address changes
We can change the delivery address until the order is dispatched. After that, you can manage the delivery with using your tracking number.